ITSUPPLIES and our Business Partners have considerable experience and expertise in the provision of Professional Services to manage the implementation and support of your information management solution. We place a high importance on Professional Services and when we enter into a partnership with you we ensure that you receive all the support you need to make your project a success from building a business case through to roll out across the enterprise.

The services we provide include:.

Our consultants have substantial industry experience that enables them to understand your business issues and deliver a solution that meets your needs. Through careful system analysis we are able to enhance your existing technology, develop new business solutions and integrate with your existing IT infrastructure.

Our implementation team will work closely with your organization to design and implement your system. If required, we will take complete responsibility for integrating the entire solution into your existing infrastructure and installing all necessary hardware and systems software.

ITSUPPLIES offers a range of hardware and software support options to customers using ITSUPPLIES solutions, each designed to meet a different set of business needs.

Support is managed by our team which has a broad range of IT skills that enables our customers to get the maximum out of their ITSUPPLIES solution. Their skills comprise of formal qualifications, such as Sun accreditation, coupled with a combined extensive working knowledge of the ITSUPPLIES product suite, UNIX and Windows platforms, and their related applications.

Online tracking of open issues, be they calls, PTRs or Enhancement requests, can be made via the Customer Area of this website.

In addition to our standard service, the following optional modules are offered to compliment your requirements:

System Management
Full management of a customers system can be provided. This will include a guaranteed level of on-site support

System Hosting
Hosting of the entire system at within our Datacenters with access provision to the customer.

Technical Account Supervision
An individual offering the knowledge benefits of having worked within both the Support and Professional Services arena will be assigned to the account. They would be available to offer advice by phone, external to the support desk and, by pre-arrangement, would pay quarterly visits to the customer in order to review past problems and recommend future technical development of the system. A technical report will be provided annually based on a system "health check" covering the technical and training issues.

System Replication
A replica system, containing the customers’ application, scripts, specialist program development etc., will be kept and proactively maintained at the ITSUPPLIES datacenter for support purposes. This feature is only available if the Technical Account Supervisor option is also taken.

Account Engineer
A Support Desk engineer would be assigned to the customer prioritizing their helpdesk issues over other activities (subject to their availability and with the standard SLA still maintained). Half-yearly visits to the customer would also be undertaken to review past problems and for avoidance of recurring problems. This option will compliment the Support days offering to ensure the same engineer is utilized for the visits.

Support Days
ITSUPPLIES are able to supply on-site System Administration which are valid for the duration of the maintenance contract. The conditions of such support will be declared within the contractual agreement and charged accordingly. Any days not used by renewal time will be lost.

On-site Support after Escalation
Problems in danger of exceeding their SLA time will be escalated and, if appropriate, will be dealt with by sending an engineer to site.

Out of Hours Cover
Charges are based on the number of named system users (as opposed to a user concurrency model but not requiring any licensing changes to the system). The following details categories under which charges are made:

Standby, calculated on a monthly charge, payable annually in advance.

On callout, an hourly charge will be applied rounding up to the nearest hour.

Callouts necessitating a site visit will be charged hourly, including the return travel time, rounded up to the nearest hour.

Therefore whatever your computing needs, be it hardware provision or software administration please get in contact with us here.