Shipping Quotes

When you purchase an item and go through to our checkout our site will then work out based on weight the total cost for shipping your goods. This system works for ANY country and has been tested with many different variations of goods and has proved very accurate, if however you feel that the shipping costs are obviously over inflated, please contact us and we will investigate it.

Placing an Order

Once you have been through the process of choosing your item and adding it to your shopping cart, you will be given a number of payment options. We accept all major Credit and Debit cards, Nochex, Paypal, Cheque and Bank transfers.
Your order will be despatched as soon as payment has cleared. Most of our delivery methods are NEXT DAY!

Cancelling an Order

If you change your mind about an order before you take delivery, you may cancel the order by calling our sales line on 01473 730130/0777 1985 670 or by sending an email entitled "Order Cancellation" to sales@itsupplies.net, quoting your Order Reference number.
If the order has not yet left our warehouse, we will stop despatch. If however the order has already been despatched, please accept delivery and contact our Customer Services number immediately to arrange collection.

Late arrival of your order

Returning Products

Our aim is to provide high quality products along with excellent service, for 100% customer satisfaction. On the rare occasion that a product arrives in less-than-perfect condition, please refer to our returns policy and procedures, outlined below.

Returns Authorisation

A RAN (Returns Authorisation Number) must be obtained before any product can be returned. To obtain a RAN and arrange return, contact the Customer Services number on 01473 730130/0777 1985 670. Returned goods must be packaged in their original box, including all disks, manuals and cables. The external packaging must not be damaged or defaced, so we recommend that you re-box for transport. Please write the RAN number clearly on the outside of the box. Unfortunately, we cannot accept goods returned without a Returns Authorisation Number.

What should I do if....

My parcel is damaged on arrival?
Sign for the parcel as "unchecked". This will make it quicker and easier for us to process your claim and recover our loss from the carrier. Then, contact our Customer Services team within 5 days of the delivery date and follow the returns procedure above. Please note, it is essential that you advise us of the damage within 5 days of the delivery date to ensure that your claim is valid.

The quantity of products delivered does not match the delivery note?
Contact our Customer Services team within 5 days from the delivery date. We will compare the part number on the delivery note with the product you have and check with our warehouse to see if an error occurred there. We will arrange for collection of the unwanted product or despatch a follow-up order to you.

Product is faulty?
Contact our Technical Support team on 01473 730130/0777 1985 670. If possible, have the product close at hand to assist our engineers in talking through possible solutions. If it is established that your product is faulty and it is within its warranty period, we will arrange to collect the product and once tested, for a replacement product or refund to be issued.

Testing

If products are returned to us because of a fault, the product will be tested upon receipt. If no fault is found, the product will be returned to you with a minimal testing fee of 20GBP+VAT. If a fault is found and and the DOA period is not exceeded, then the product will either be repaired or a refund given. The buyer will only be liable for postage costs if the product is not within its warranty period.

Software Returns

We regret that we are unable, under any circumstances to issue a credit note or refund monies for an opened software package, unless it is faulty. By breaking the seal, you have accepted the license agreement between yourself and the software manufacturer.